PEACE OF MIND
At the Cuillin Hills Hotel we have gone above and beyond to ensure our guests feel safe and that our facilities allow your trip to feel as “normal” as possible. We have always held an impeccable reputation for high standards of cleanliness; however, now more than ever we have tightened our policies to provide an even higher standard. The idea behind this booklet is to provide you, our guest, with information to put your mind at ease knowing we have everything under control. We have many guests of different ages from all continents visiting us every year and we have gotten to know many on a personal level, which we love. We are aware that different people enjoy different things, which has brought us to our first point of call - choice. We think it is incredibility important that our guests choose for themselves how they enjoy their stay; for some it may be a contactless visit, avoiding staff and other guests, enjoying their own company and relaxing in peaceful solitude, but some will prefer to make their stay a more personal experience, looking for our special touches, to relax and mingle with our smiling staff, and enjoy Scottish hospitality at its finest.
We are delighted to be able to offer each guest so many options to ensure their perfect stay. We do not want to take away the little touches that enhance your guest experience and make us who we are, so instead we have found alternatives and tweaked our usual ways to be more Covid-secure without losing any of our historic Cuillin Hills charm.
Contactless Check in
The first choice our guest will have upon arrival is how to check in.
Self-Check in Kiosk
A self-service check in desk is positioned by the front door as you enter the hotel. There is an electronic, hands-free sanitiser station provided to clean your hands before and after use. Using the iPad provided, you may check in hassle/contact free.
We have ensured this is incredibly easy and fast to use. Don’t worry, though; there is always a helpful member of our team close by to help should you get stuck!
You’ll be happy to know that you can still be greeted by our lovely reception team who will welcome you with a smile. A screen has been put in place along the reception desk to protect our guests and staff during check in and check out, along with floor foot markings, some detailed guidance posters, and hand sanitiser.
No matter how you choose to check in, there will be no contact for handing over keys. Keys will be sanitised and placed in your room for your arrival along with a disposable booklet about your stay and reminding you of the precautions we are taking.
We are going above and beyond to ensure all areas of the hotel are kept clean. Our housekeeping staff will be dressed in full PPE before entering bedrooms and public spaces. We have taken the time to research all the government recommended cleaning products and we have chosen to use these in each area of the hotel. Each bedroom will have a sticker on the door to show it has been cleaned along with a signature of the housekeeper, manager, and time it was checked. To avoid contact, unless you request a service using the door notice provided, our housekeeping staff will not enter your room.
Throughout the entire hotel (including corridors and public areas) we have set up electronic hand sanitising stations. Along with our already strict measures, we have introduced a new fogging machine to our housekeeping regime which will be used every five days in all bedrooms and common areas, killing 99.999% of all viruses and bacteria.
Food and Beverage
Much like with check in, some guests will want a contactless meal while others want dining to feel as normal as possible. We hope to have something to suit everyone.
Upon check in, you will be advised to book dinner, and we highly recommend you do so to secure a time convenient for you. Again, we have options to suit you and your preferences.
Our goal is to make our dining room experience feel relaxed and “normal”. We have removed several tables and positioned them 2m apart to ensure you have plenty of space to relax in. You will be given the option of table service or ordering via our app. Either way, all food and drink will be brought to your table by our waiting staff in appropriate PPE.
We now offer free room service for all guests. You can order via our app or call reception who will process it for you. When ready, your order will be delivered directly to your door. All you have to do is, sit back, enjoy the view and wait for the knock!
At the Cuillin Hills Hotel, the safety of our staff is very important to us. Along with numerous new risk assessments and policies, all staff are temperature checked on arrival before shift. Visors and face masks are mandatory with gloves being used to handle cutlery, crockery, used plates, and guests’ luggage.
Final Peace of Mind
We are very excited to reopen our doors to our returning guests and to meet new guests from near and far. But please, step through our door with the peace of mind that we have everything under control and that your safety and general experience is our top priority.
In the unlikely event that you or anyone you are travelling with becomes unwell during your stay, we can contact a doctor, carry out contactless temperature checks from your room to pass on information to a doctor or guide you to the nearest test centre, always with the utmost discretion and respect for your privacy and comfort. We are, as always, here to help you in any way we can.
We pride ourselves on giving guests an experience they will remember, leaving with brilliant memories and eager to return. Here’s to the new “normal” and experiencing all that the Cuillin Hills and Skye has to offer you on your travels.
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